My first impression of them was great. Fast reply and clear explanation of their charges. However, when I was placing an order with my regular Dorothy Perkins, I forgot to change the address from theirs (which I entered in my address book previously) to my usual CGW address.
Unfortunately, Dorothy Perkins do not accept cancellation of orders via email so they solution that they provided to me is to reject the parcel when it was delivered so that they courier man will bring it back to Dorothy Perkins and they would issue a refund to me for the undelivered parcel.
So I dropped an email to mailboxuk to inform them immediately (just 15mins after my order was placed and not shipped out yet) that they are not to accept this parcel. I waited for a day and no reply came from them at all. So I used a different email and contacted them about their service. This time, the reply came fast and prompt again. So I decided to attached my "ignored" email to ask them for a reply. Once again, 2 days passed and no reply from them again.
This time, I had decided that I need to use a little threat to get them to reply and guess what? IT WORKS.
And then no reply from them again. So now they are trying to cheat me of my items and want me to pay for their negligence? No way am I going to do that. I will be contacting Dorothy Perkins on this issue from now on.
My conclusion: AVOID MAILBOXUK AT ALL COST.
Until they reply me and return my parcel for me, this review is gonna stick here for good because this is a real view of what kind of service they are providing.
Update 10 November 2011
Apparently some mailboxuk staff found a negative review about them and came to my blog and start spamming anonymous comments to flame me. Seriously this isn't gonna make yourself looks good. If you want a better reputation, you should start being GOOD in your service and not scamming your customer. By flaming my blog, this is making yourself looked even worse. If you can't accept negative feedback due to your bad service, maybe you should not be in business afterall.
This is funny, after I posted the update and stop anonymous comments, they started creating fake blogger account to continue to flame. This is just so hilarious. A company with childish people working for it, just how much more of these jokes can I see? All your flaming comments doesn't pissed me off because it doesn't affect me. If you want to post my comments on your website to show the negative comments about yourself, do feel free to do so. =)
From Bruno: Funny that you comment about MailboxUK but accept no reply to your comment... and delete the reply. :) What we will do is this: We will post your comment on OUR website and reply to it there for everyone to see then we'll be happy. And you'll look bad for trying to blame us for your mistake and censoring our reply. How about that? :)Check out his account! Just created to comment on negative remarks on their company =)
You can continue to comment as and when you like because this is will show to my readers and people researching about mailboxuk to understand what kind of people they will be dealing with if they take up your service. No harm done to me because it doesn't hurts me to show the truth.
I'm not as childish as you to keep removing your flaming messages nor to reply to those reply remarks. Have fun showing your true side mailboxuk!
All readers are the judges. I have my proofs and mailboxuk have their own beliefs that they are right. Readers can read all and determine themselves if they really want to deal with this company. =)
Update 10 March 2014
Someone sent me something interesting today about my review on mailboxuk. It was just a link to me and told me that my review is definitely valid about this company.
Check out the complain filed on this company here:
If you noticed, the person who was busy defending this company is once again Bruno who posted lots of comments on my blog to flame me and insult me and the owner he was defending is Stuart who replied my mails and also ignored my mails and scammed me out of my goods.
These 2 person are either linked or the same. Fishy Fishy~